Return & Refund Policy
Maya Decor has a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.
To return a product, simply contact us. We kindly request that you repack the item securely. We will arrange a pickup at our earliest convenience.
Once we receive your returned product, we will initiate a refund to your original payment method. It may take 12–36 hours for the credit to reflect in your account, depending on your payment provider.
For any return-related questions, you can contact us at: kanaramsaini0877@gmail.com
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or incorrect, so that we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain types of items may not be eligible for return, including perishable goods, custom-made or personalised products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids or gases.
Please contact us if you have questions or concerns about the return eligibility of a specific item.
Unfortunately, we cannot accept returns on sale items or gift items.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item. Once your return is accepted, you can place a separate order for the replacement item.
Refunds
We will notify you once we have received and inspected your returned item and let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: kanaramsaini0877@gmail.com
